Our Return Policy
Pack your items
Pack the items with the original order form, in the original packaging and original shipping box. Ensure that all returned products are in unused condition. Don’t forget to remove or cover the old shipping label.
Send your items back and register your return
Register your return by emailing info@casa-fleura.com. Make sure to mention your returned items, order number and track & trace code from your chosen deliverer. Return costs are at your own expense. You have 30 days, after arrival, to return your order. Note: without a complete registered return email, including the track and trace, the item(s) can not be refunded.
Return address:
Casa Fleura
Koningin Wilhelminaplein 458
1062KS AmsterdamThe Netherlands
Refunding
Once the package has been delivered, you will receive an email confirmation. The purchase amount will be refunded via the original payment method within 5 to 10 business days after your return is received.
Note: No refunding possible without receiving an active track&trace.
